Fleur Salon Client Policies

At Fleur Salon, we are committed to providing an exceptional experience and high-quality services to every guest. To ensure clear expectations for both our clients and our team, the following policies apply to all appointments and purchases.

By scheduling an appointment with Fleur Salon, you acknowledge and agree to the policies below.

All Sales Are Final

All salon services and retail product sales are final and non-refundable.

Due to the professional time, expertise, labor, and products involved in providing salon services, Fleur Salon does not issue refunds on completed services.

If you have a concern with your service, we want the opportunity to address it. Please contact Fleur Salon or your stylist within 48 hours of your appointment.

Fleur Salon does not provide refunds in place of service adjustments.

Service Adjustments

If an adjustment to the original service is appropriate, it must be scheduled and completed within 7 days of the original appointment and with the same stylist who performed the service.

Complimentary adjustments apply only when the result differs from what was agreed upon during the original consultation.

A change of mind, request for a different color or style, or change to the originally agreed-upon result is considered a new service and will be charged accordingly.

Additional services, color, lightener, treatments, or product beyond what was used or agreed upon during the original appointment may result in an additional charge.

Requests made outside of the adjustment period will be considered a new service and charged at the stylist’s current service rate.

Cancellations & No-Shows

We require a minimum of 72 hours’ notice to cancel or reschedule an appointment.

Cancellations made with less than 72 hours’ notice will result in a charge of 50% of the scheduled service total.

Same-day cancellations and no-shows will be charged 100% of the scheduled service total.

We understand that unexpected situations and illness happen. However, because appointment time is specifically reserved for each guest and is difficult to refill on short notice, same-day cancellations, including those due to illness, remain subject to our cancellation policy.

Repeated cancellations or no-shows may require a deposit or prepayment before future appointments can be scheduled.

Late Arrivals

Please arrive on time for your scheduled appointment.

Late arrivals may require us to modify or shorten the scheduled service to avoid affecting appointments following yours.

If there is not enough time remaining to safely or properly complete your scheduled service, the appointment may need to be rescheduled and applicable fees may apply.

Deposits

Deposits and retainers are used to reserve appointment time and/or purchase specialty items specifically for your service.

Unless otherwise stated in writing, all deposits and retainers are non-refundable and will be applied toward the applicable service or purchase.

Hair Extensions

Extension hair is custom ordered specifically for each guest.

All extension hair purchases and extension deposits are final and non-refundable.

Hair extensions require professional maintenance and proper home care. Longevity and condition can be affected by home-care products, heat, chemical exposure, sunscreen, minerals or hard water, swimming, improper brushing, failure to follow maintenance recommendations, and services performed outside Fleur Salon.

Fleur Salon cannot guarantee extension hair when recommended home care and maintenance instructions have not been followed.

Any concern regarding extension hair should be reported to Fleur Salon as soon as possible so the hair and installation can be professionally evaluated.

Retail Products

All retail product sales are final.

If you believe a product is defective, please contact Fleur Salon so we can evaluate the product and determine whether it qualifies for replacement through the manufacturer or distributor.

Pricing & Additional Product

Service prices listed online are starting prices unless otherwise indicated.

Pricing may vary based on your stylist, hair length, density, desired result, additional time required, corrective work, extensions, or the amount of professional product necessary to complete your service.

Additional color, lightener, gloss, or other professional product required beyond the amount included in the scheduled service may result in an additional product charge.

Whenever possible, your stylist will communicate significant changes to the anticipated service or price before proceeding.

Color & Chemical Services

Hair color results depend on many factors, including previous color, chemical history, hair condition, starting level, mineral buildup, home care, and the integrity of the hair.

Some transformations and corrective services may require multiple appointments to safely achieve the desired result.

Clients are responsible for accurately disclosing previous color, chemical treatments, at-home color, and other relevant hair history during consultation.

Gift Cards

Gift cards are non-refundable and are not redeemable for cash except where required by law.

Payment

Payment is due at the completion of services unless otherwise arranged by Fleur Salon.

By completing a purchase or receiving services at Fleur Salon, you agree to the applicable pricing and salon policies.

If you have a concern regarding a charge or service, please contact Fleur Salon directly so we have an opportunity to review and address the matter.

Agreement to Salon Policies

By booking an appointment, paying a deposit, purchasing products or extension hair, or receiving services at Fleur Salon, you acknowledge and agree to Fleur Salon’s current policies.

Fleur Salon reserves the right to update these policies when necessary.